UK delivery & production

Artwork approval comes first

Create the portrait and check the exact artwork before it is sent to print. AI generation, your review and any further adjustments take place before physical production. Print ordering is currently paused while we connect fulfilment and confirm prices.

Typical production, before postage

Prodigi’s public product information lists typical production of 24–72 hours for fine-art prints, around 72 hours for classic framed prints, and 48–120 hours for stretched canvas. These are production estimates rather than guaranteed delivery dates. Busy periods, the chosen variant and the production lab can affect timing. Prodigi also warns that handmade framed and canvas products can occasionally take up to seven days to produce. These estimates begin after the paid order is accepted for production, not when you start editing.

Postage and transit options

Budget is a slower service and is typically untracked. Standard can be tracked or untracked depending on the product and destination. Express is generally a tracked courier option. A service will only be offered when our account quote confirms it for your product and delivery address.

Delivery transit is additional to production. Express does not mean a next-day arrival from the moment you create a custom portrait. Exact UK postage charges, transit estimates and product availability still need account verification. We will show the available service, delivery charge and overall estimate before payment.

Dispatch updates and tracking

When live ordering opens, we will send an order confirmation after payment and a dispatch email after the print partner confirms shipment. We include the carrier tracking number and link when supplied. Budget and some Standard services are untracked. Tracking can take time to show the first carrier scan; if details become available later, we will email an update.

Correct addresses and delivery problems

Please check the delivery address and postcode before payment. If an address needs correcting, contact us promptly; changes may no longer be possible once production or dispatch has progressed. Large framed prints and canvases may not be suitable for P.O. Box delivery. Tell us if your parcel is late, damaged or incorrect so we can investigate and provide the remedy you are entitled to.

Prices and gift deadlines

Current preview prices are £34.95 for a fine-art print, £64.95 for a framed portrait and £59.95 for stretched canvas. They are not confirmed supplier quotes or final selling prices. The final total, including applicable tax and standard postage, will be shown prominently before purchase.

Christmas, birthday and other occasion deadlines will be published after production and transit estimates are verified. We do not currently promise a particular gift-arrival date. Please allow time to review the artwork as well as production and delivery.

Where your parcel comes from

Prodigi is our selected print-on-demand provider. It produces and dispatches approved wall art directly, so we do not hold or pack your portrait ourselves. UK production is available for the selected ranges, but the fulfilment location depends on the exact product, variant and live routing.